What is adding value?
Tony Hsieh, founder of the online store Zappos.com, famously said: “Customer service shouldn’t just be a department; it should be the entire company.”
Words matter
Strategy is sometimes a bit mysterious. Almost secretive. As if it is a secret sauce or recipe that cannot be shared openly. Perhaps developed by management consultants, approved by the Board of Directors, but kept safely in the board room, far away from the organization. No wonder why many employees don’t have a clue about … Continued
The power of purpose
One year ago, I joined Kredinor as CEO. Looking back, I am very impressed with what we have achieved. What strikes me the most is the power of purpose.
Overview and insight
Sometimes we can’t see the wood for the trees. We are too concerned with details to see the bigger picture. Although we know that the devil is in the details, my perspective is that we need an overview to get insight.
How to think about time
Is time something you receive or something you consume? I guess that depends on where you are in the world, what culture you are part of and what personality you happen to be.
Learning to live with someone – 8 lessons from the CEO
I am sure you remember the first time you moved in with someone. Perhaps your first girl- or boyfriend, or perhaps a new roommate at university. Maybe you had thought it through and were well prepared. Perhaps it happened quickly, and the consequences dawned upon you later.