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To us, everyone is a customer

Klaus-Anders Nysteen, Kredinor’s new CEO, wishes to emphasise the importance of good follow-up for customers who are struggling or who have forgotten to pay their bills. He believes that the term “debtor” should be replaced with “customer”, even in the context of debt collection.

Klaus-Anders Nysteen took over the position of CEO at Kredinor on 1 March 2022. He will be in charge of Norway’s largest debt collection companies at a time of rapid development and changing customer needs. His first order of business is to replace the term “debtor” with “customer”, even in the context of debt collection.

“At Kredinor, everyone is a customer, and should be referred to as such. I want the debt collection industry to be associated with good customer follow-up among those who are struggling or have forgotten to pay their bills. This means treating customers with respect and consideration, and helping them to find solutions to their financial problems. Kredinor employees already provide exceptional customer care for both clients and those previously referred to as debtors or end customers, and who will now be referred to as customers. We will be working to help make customers more visible going forward,” says CEO Klaus-Anders Nysteen on his first day at Kredinor.

Greetings from CEO Klaus-Anders Nysteen.

Nysteen believes that customers who receive good follow-up are more likely to pay earlier than if they do not get this help. This will have a positive effect on the Norwegian business community and for society as a whole.

“By helping customers who are struggling to pay, we also help our clients get faster payments and have more predictable cash flow, which is good for company liquidity and profitability. Overall, this is good for profitability in the Norwegian business community,” says Nysteen.

Board Chair Sverre Gjessing (left) at Kredinor is very pleased to have Klaus-Anders Nysteen here to show the way ahead for Kredinor.

“The Board is very pleased to have Klaus-Anders here to show the way ahead for Kredinor. With his knowledge of the industry and broad experience in senior management, he is ideally equipped to succeed in leading and further developing Kredinor in a rapidly changing market. He will also play an important role in clarifying Kredinor’s key function as a debt collection company in Norway, which will benefit the entire industry,” says Sverre Gjessing, who is Board Chair at Kredinor.

Nysteen took over the position as CEO from Ole Marius Thorstensen, COO of Debt  Collection, who has held this position since 1 December 2021. Prior to this, the company was led by CEO Tor Berntsen, who retired after 38 years at the company.

“I am looking forward to taking on the challenges together with Ole Marius and the rest of the senior management team, and I will take the time to get to know our many excellent employees. Government authorities, clients and customers all demand a great deal from the industry, and we must maintain a proactive relationship with all of them. This means identifying opportunities in the market before our competitors and ensuring a rapid pace of development so that we can offer the best possible services to our customers and to the market,” says Nysteen.

Klaus-Anders Nysteen was recently the CEO of Hoist Finance AB. He has also been CEO of the Lindorff Group, Entra Eiendom and Storebrand Bank, as well as CFO of Statoil Fuel & Retail. He has extensive board experience and is the board chair of Pangea Property Partners. Until recently, he was also board chair of Bank Norwegian. Nysteen is a graduate of the Royal Norwegian Naval Academy, with an MBA from the Norwegian School of Economics (NHH).

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