Professional supplier of payment follow-up
Kredinor is a cooperative business. Our clients are our owners, with each one holding one share in the company. Our owners have a shared interest in Kredinor’s ability to provide professional, customer-friendly payment follow-up and debt collection solutions. In recent years, more and more clients have outsourced a larger part of their of their value chains to Kredinor. In addition to debt collection, we now provide solutions encompassing billing, collection notices, ledger management and customer service. We take care of everything from payment solutions to pure customer follow-up and customer service. We can also follow up any legal action.
For invoicing, debt collection and payment, we always choose the solutions that increase the speed of payment.
Profitable customer insights
In addition to a high rate of resolution through simple and customer-friendly solutions, we have an analytics department that is one of the best for customer insight in Norway. This department manages Norway’s largest customer database. By “washing” the client’s customer portfolio against this database, we can propose effective solutions for monitoring end customers until payment is made. We can also make proposals for more precise customer follow-up. This enables us to secure faster payment of outstanding amounts, boosting clients’ liquidity and providing a more predictable cash flow.
Our analysis department manages Norway's largest customer database, which enables us to provide more precise customer follow-up. This will contribute to a good customer experience and ensure your receive payment more quickly.
Simple solutions for faster payment
We are constantly working on new and user-friendly solutions. The end customer is offered these via digital letters, SMS, on kredinor.no and at My Page. The client can access these through our seamless integrations and at Kredinor Online. We also offer super easy payment solutions, through Let’s Pay for billing customers and Pay Now for debt collection customers. Both of these payment solutions provide faster payment from the end customer and a better customer experience. For example, if broadband delivery is disconnected due to non-payment, we will send a text message and the service will be reconnected less than a minute after the customer pays through Pay Now.
Through Kredinor Online and our seamless integrations, clients obtain a clear overview and access to all information. This helps to free up time for the company's core business.
Closer to clients and customers
As a cooperative business, it is Kredinor’s long-term strategy to become closer to our clients and their customers. Our business stretches all the way back to 1905. We are present in 9 Norwegian cities, from Tromsø in the north to Kristiansand in the south. In addition, we have an office in Stockholm, Sweden. Our digital solutions makes us easily accessible through My Page, Kredinor Online and kredinor.no. Our chat robot Nora is always available. Besides this, we have skilled people at every stage – from customer service representatives, case managers and account managers to data analysts and lawyers in our legal department.
We offer new and modern solutions that make it easy to become a client and quickly start benefiting from Kredinor's services.
Added value for Kredinor members
Kredinor works continuously to provide a good customer experience for both the client and the end customer. We are competitive on price, regardless of the needs and size of the client’s business. Furthermore, we offer free courses and webinars, and have developed a comprehensive skills web with solid debt collection content. Since the company is cooperatively owned by its clients, Kredinor’s profits can also be paid out as a dividend, based on the size of the business the client has with us in that year. Our modern solutions make it easy to become a customer – and the implementation routines make it quick to get started as a client at Kredinor. As owners and members of the Kredinor cooperative, our clients can be confident that we are looking after both them and their customers in the best possible way.