When you use the website kredinor.no, some information about your visit is stored in so-called “cookies”. A cookie is a small text file that is placed in your web browser’s internal memory when you visit kredinor.no.
On the login pages, My Page and Kredinor Online, cookies are activated when logging in and used to obtain correct information about the logged-in user. Both My Page and Kredinor Online require the user to permit cookies to enable them to access their own information and use services such as making payments and applying for an instalment arrangement.
Analysis tools for statistics and surveys
Kredinor uses the analysis tools Google Analytics and Siteimprove Analytics to map use of kredinor.no by means of the types of cookies indicated in the table below.
The analysis tools use the following cookies:
|Name of cookie||Function/purpose||Analysis tool / supplier|
|siteimproves||Collects data on which pages the user visits on the website.||Siteimprove Analytics|
|nmstat||Tracks the user’s visits to the website, e.g. statistics on the user's most recent visit to the site.||Siteimprove Analytics|
|__utmz||Identifies where the user comes from when clicking onto kredinor.no (search engine, keyword, link, advert, etc).||Google Analytics|
|__utma||Notes how many times the user has visited kredinor.no, to determine the number of first-time users and return visitors.||Google Analytics|
|__utmb / __utmc||Tracks the time spent by the user at kredinor.no.||Google Analytics|
|PHPSESSID||Stores information about a session – one single visit.||PHP|
Contact details that are voluntarily provided in forms on kredinor.no are used only to follow up the query based on the purpose of the form. This information is not stored in any other cookie.
Processing of personal data in chats
As soon as the chat window is opened, the chat robot advises users against divulging any personal details. An automatic delete function has also been installed in the software. This ensures that national identity numbers are immediately anonymized once a message has been written and sent, which means that the NID is not stored or visible in the chat log. The delete function works such that all number combinations containing 7 digits or more are automatically deleted. The robot is supplied by the Norwegian company Boost.