We want those who are struggling or have forgotten to pay their bills to associate the debt collection industry with good customer follow-up to a far greater extent than today. We must understand the customer’s overall financial situation, which has a broader scope than simply collecting debts. Finance Norway will be important for this next phase for the industry, where we will see much greater interaction between the public authorities, clients and customers,” says Kredinor’s CEO Klaus-Anders Nysteen.
Debt collection – crucial for a well-functioning economy
Finance Norway is a powerful industry and employer association, which safeguards the financial sector’s interests. The solutions provided by debt collection companies are an important and integrated part of the financial sector, which therefore makes Finance Norway a natural home for Kredinor. Most debt collection companies also have banks among their clients and customers. Banks have an important social mission, and the authorities are keen for the sector to exercise good risk management. Debt collection agencies are a vital part of this value chain, and play a decisive role in the Norwegian economy by ensuring predictable cash flows and good liquidity through effective customer follow-up.
“The government, clients and customers demand a lot from us, and we want our response to be proactive and solution-oriented. Through Finance Norway, we will gain a professional partner that can highlight our sector’s contribution to society, safeguard our framework conditions as a company and provide the good follow-up needed by customers in a challenging financial situation. Protecting jobs is also part of the equation,” says Kredinor’s Klaus-Anders Nysteen.
Through Finance Norway, we will gain a professional partner that can highlight our sector’s contribution to society, secure our framework conditions as a company and provide the good follow-up that customers in a challenging financial situation need.
Protecting jobs is also part of the equation. More than half of Kredinor’s over 400 employees are members of the Finance Sector Union of Norway, which has close links to Finance Norway.
Fellowship and added value for employees
The Finance Sector Union of Norway sits across the table from Finance Norway during the annual wage negotiation process and plays an important role in the effort to safeguard jobs and obtain the best possible terms and conditions for trade union members.
“More than half of Kredinor’s over 400 employees are members of the Finance Sector Union of Norway, which gives an added value to our partnership with Finance Norway,” says Nysteen.