The way we work for a sustainable Kredinor

To us, sustainability should be an integral part of core business, and closely linked to our services and the people who use them. This way, we can make a noticeable difference for those who need it.

All our efforts should provide real benefits to the people we are in contact with every single day. It is equally important for us that it also contributes to a more socially just and environmentally sustainable society.

Sustainability and Strategy 2022-2024

Sustainability Report 2022

Sustainability Policy 2022

Annual and sustainability report 2023

Kredinors sustainability strategy: our role and opportunities

As Norway’s premier provider of Credit Management Services (CMS) and Portfolio Investments (PI), and with aspirations to lead the market in Sweden, Finland, and Denmark, we shoulder a substantial social duty to foster responsible payment practices and a robust financial ecosystem. This obligation reaches a broad spectrum of stakeholders – encompassing individuals in debt, the businesses that rely on us to manage their claims, our workforce, and government institutions.

Our position as a leader provides us with the opportunity to manage this responsibility and trust. Additionally, our size allows us to influence society at large. We have the opportunity to adjust and improve several of our services in various ways, with a noticeable impact for many. As an industry leader, we can influence frameworks, cooperations, and partnerships towards a more sustainable and socially equitable society.

The Eco-Lighthouse

The Eco-Lighthouse Foundation was established in 2003 to assist businesses in succeeding in a green transition and to contribute to achieving several of the UN Sustainable Development Goals. Kredinor has proudly been a certified Eco-Lighthouse since 2013, and we were recertified for three more years on November 20, 2023. As an Eco-Lighthouse, we are committed to contributing to environmental improvements within energy usage, procurement, transportation, workplace environment, and waste management. Additionally, we take responsibility for the external environment; all operations at Kredinor are conducted in leased offices, and IT equipment no longer in use is delivered to a company for sustainable disposal.

Guide Against Greenwashing

On one hand, our purpose is to recover missing income for our clients. On the other hand, we must display consideration for their customers who may be facing financial difficulties. In Kredinor, we shall go the extra mile and demonstrate genuine care in our debt collection activities. With our signature on the Guide Against Greenwashing, Kredinor commits to being specific and clear about our sustainability initiatives, and transparent about our own impact in all marketing and communication efforts – and we will annually report on the results we achieve in this work.

Saving the environment through digital communications

Kredinor has taken significant steps in digitalisation and robotisation in recent years, with continuous development. For instance, we have digitalised more than 11,4 million paper invoices in 2021 and 2022, this has a substansial environmental benefit through reduced paper consumption, equivalent to over 1000 trees* annually. Additionally, we reduce environmental impact by eliminating other factors such as envelopes, printing, transportation/shipping, and human resources at all levels.

We continuously develop and modernise all our digital channels, benefiting both our clients and their customers. This will further reduce environmental impact in the years to come.

*The estimate of over 1000 saved tree is based on the assumption of getting 10,000 sheets of paper per tree. The figures are based in Printgreener and Ribble, which operate with 8,000 and 10,000 sheets of paper per tree, respectively.

Sustainable knowledge

Smartbetaler

Our vision is to contribute to sound financial wellbeing in society, and that starts with preventing payment issues and debt collection cases. One way we actively support this goal is through Smartbetaler, a free educational programme offered to upper secondary school students. The aim of Smartbetaler is to increase awareness of personal finances, help young people become responsible payers, and encourage healthy financial habits. This gives them a better foundation for managing their finances and avoiding debt collection issues later in life.

Skolemeny.no

Skolemeny.no is a network organised by Finans Norge that provides free education in personal finance to primary and secondary schools across Norway. With around 55 participating organisations, Kredinor is the only debt collection company involved in the network. Network members meet several times a year to share experiences from their respective fields and discuss communication initiatives that can increase awareness of the programme among schools.

Kredinor’s Smartbetaler programme is offered through this network.

Kompetanseweb

Kredinor has always taken social responsibility by providing comprehensive debt collection training and education to its clients. We offer digital webinars alongside classroom-based courses, and our latest initiative is free e-learning through the Kredinor Learning Portal. Our clients have access to the platform around the clock. By increasing knowledge in areas such as credit management, payment follow-up, payments and debt collection, we help create a solid foundation for sound financial conditions in Norwegian business and industry.

Our commitments to the UN Sustainable Development Goals

In Kredinor, we have incorporated three of the UN Sustainable Development Goals into our business strategy. The common denominator for the three is their focus on social responsibility. There three goals are closely aligned with our daily operations, allowing us to more effectively integrate them into our business. This results in better outcomes for individuals and society as a whole.


We will ensure that our payment solutions, services and financial guidance are accessible to everyone.	We will treat all customers fairly and equally.	We will reduce waste generation through prevention, reduction, recycling and reuse.
We will promote economic productivity through technological development and innovation.	We will ensure equal access to our financial education programmes for everyone.	We will comply with laws and regulations, adopt sustainable business practices and integrate sustainability information into our reporting processes.
We will deliver our services as efficiently as possible to support economic growth for our clients.	We will not add unnecessarily to customers' financial burden, especially for those with little or no income or assets.	We will not work with suppliers, partners or customers who lack transparency or fail to respect fundamental human rights and decent working conditions.
We will provide full and productive employment and decent work for all employees, including equal pay for work of equal value.	We will promote social, economic and political inclusion for all, regardless of age, gender, disability, race, ethnicity, origin, religion, economic status or other circumstances.	We will incorporate environmental risk factors when pricing and purchasing debt portfolios.
We will protect workers' rights and maintain a safe and secure working environment for all employees.	We will ensure equal opportunities for all employees, including supporting women's full and effective participation and equal opportunities for leadership at all levels.