We are currently the market leader for payment follow-up and debt collection related to energy and electricity production in Norway. As specialists, we know the needs of the energy industry, monitor all variations closely – and continuously develop new solutions.

Debt collection solutions along the value chain

We deliver debt collection solutions to more than half of the Norwegian energy market, and handle half a million debt collection cases annually on behalf of the industry. Although debt collection with respect to electricity provision has a high success rate, it is the last percentages that is challenging. We solve these challenges with the help of our extensive expertise and our well-adapted solutions.

Invoice and payment solutions

Our specialists work continuously to develop the best and most efficient solutions, and follow up unpaid electricity bills by sending reminders and taking over if the case goes to debt collection. All the way, we make paying easy for the customer, and offer fully digital solutions such as Let’s Pay, Pay Now, Vipps, eFaktura and SMS with a link to direct payment in Pay Now. Payment is made seamlessly and without login. The balance is updated immediately for both the electricity company and the customer.

Power disconnection solution

In cases where payment is not forthcoming and the power is ultimately disconnected, we facilitate rapid restoration of service through our quick and easy payment solution, Pay Now. When the power is turned off, after several notifications and close follow-up, an SMS is sent with a link to Pay Now. If the customer chooses to pay through Pay Now, payment is registered and the power restored in just 2-3 minutes. All the end customer needs to do after receiving confirmation via SMS is to press a button in their own fuse box.

The industry’s best success rate

Kredinor has Norway’s largest database of electricity and power grid customers. We combine this large volume of data with analysis and decision models, to resolve even the most difficult cases. We go to court where others abandon cases due to lack of insight. As a result, we have the highest rate of resolved cases in the sector, both because we know the energy market and because we treat people with respect.

Integrated solutions with CGI and Enoro

Our integrated solutions ensure seamless transitions and real-time updates for our clients. We ensure continuous development of the industry’s most seamless and effective debt collection model through our strategic partnerships with CGI and Enoro.

Legal expertise in energy

Our legal department has acquired a unique level of expertise within the energy sector. Our lawyers can provide clients with advice in ongoing cases. This has proven helpful in making good assessments at an early stage and making sure complicated cases are resolved as quickly as possible.

Portfolio purchases

We offer purchases of energy portfolios, thereby providing better liquidity and boosting the bottom line.



Utilizing data for process optimization

There are several ways our enormous database, extensive expertise and experience of the energy sector can be utilized. Our analysis department can, among other things, develop the following in the energy area:

  • Precise loss forecasts
  • Holdback and prospect solutions
  • Risk and deposit solutions
  • Management information

Contact form debt collection services

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